FAQ

My product is composed of authentic Original Equipment Manufacturer (OEM) parts directly from the manufacturer. It is brand new and comes in its original box

Upon receipt of the product by the buyer, we offer a comprehensive 60-day warranty. The OEM parts used in our product are of the highest quality and designed to last for several years. However, in the unlikely event that any defective product is received, rest assured that we have a diligent process in place to promptly address and resolve any reported issues.

If the seller is responsible for any issues, such as incorrect product delivery, damaged goods, or defects. The seller assures a 100% full refund or replacement program, guided by the seller's instructions, in such cases. Regarding reasons from the buyer's side, such as a change of mind, finding a better price elsewhere, or no longer needing the product, the return postage to the seller's designated return warehouse anywhere in the world will be the buyer's responsibility

Step1 : Please visit the website https://www.17track.net/en and enter the tracking number provided to check the shipping status on your own. Step2 : You can either click on the "Write Us" button located at the bottom of the webpage or navigate to the "Contact Us" section under "Information" and leave a message there.

We are more than willing to assist you with various product purchase cases. To ensure accurate calculations for shipping costs, kindly provide your specific requirements, including the product MPN (Manufacturer Part Number) and the desired quantity, in the "Wholesale" section. Once we have this information, our seller will carefully calculate the shipping cost based on your country's distance and the parcel's dimensions. We will then furnish you with an offer price that includes the shipping cost, but please note that it does not cover any import taxes or related charges. Feel free to leave your details, and we'll swiftly respond with the best offer for your consideration. (Click Here)

Rest assured, we have partnered with trusted shipping carriers such as FedEx, UPS, EMS, and Korea Post (for economy shipping) to handle the delivery of your orders. Our dedicated team will carefully select the appropriate shipping carrier based on each specific order transaction to ensure a smooth and efficient process. For more information, please visit our "Delivery Information" page.

Yes, we do. All our items will be shipped by major carriers and the tracking numbers will be issued. visit at https://www.17track.net/en and fill out your provided tracking number then you can check shipping status by yourself (Click Here)

If there is no tracking numbers on your order history in account page, please contact us immediately.

If you have a tracking number but the tracking information is not showing or not updating, it could be happened by the carrier's delivery procedure system error. You may contact the carrier's customer support or our support team to assist you regarding your order and delivery status.

The shipping cost is different by the products, order weight, order amount, and order quantity. The shipping cost will be calculated at the checkout. However, we occasionally offer free shipping for promotional items and events. Please sign up our Newsletter to receive offers, discount coupons, and free shipping events.

your shipping services cover most parts of the world, except for the following:

1. EU member states (European Union countries) for Hyundai Mobis products
2. Countries engaged in war
3. Zip codes restricted by the shipping carriers
4. APO (Army Post Office) US military bases
5. Countries that require a Tax ID for shipping if not provided seller in advanced

For any other locations not mentioned above, your shipping services are available. If you have any specific questions or need further clarification, please feel free to ask us at our contact page or click "Write us" button in the footer.